Rooms, tables, events. Five-star in the numbers.

Delegation rooms, suites and serviced apartments on levels 16 and 17; the restaurant, ballroom and conference centre on level 18. Shelly runs the rate and the reservation book, tells housekeeping which rooms to turn first, scores every dish, keeps the events diary and tracks what a five-star stay needs. Bookings are counts and room numbers, never guest names.